AI (artificial intelligence) tools can now write drafts, summarise documents, and answer questions. Many offices already use them every day.
Where AI helps
- Drafting emails and letters faster
- Summarising long reports
- Creating first versions of presentations
- Finding information quickly
What AI cannot replace
AI still makes mistakes, so people must check its work. Employers value staff who can use AI tools and judge whether the result is correct. Strong basic computer skills – Word, Excel, email – are still the foundation.
How to start
Try an AI assistant for small tasks, such as improving the wording of an email. Always read the result carefully before you use it.